See our Covid-19 updates for Membership

Member and Customer Services Manager

Bracknell (Home based during current pandemic)
Full/Part Time: 
Full time

Salary £36,000 per annum + Excellent Benefits

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.


About the Role

Here at the CIOB, we are now looking for a Member & Customer Services Manager to oversee the day-to-day management of the Member & Customer Services department, ensuring an excellent and personalised experience is delivered to our members, employers, customers, staff and supporters alike. The range of enquiries handled includes all grades of membership, prospective members, enquiries about subscriptions, CBCs, TPs, Academy, qualifications, conferences, events and sponsorship. You will have line management responsibility for the Member & Customer Services team which comprises the inbound and outbound Member & Customer Services team, the Employer Engagement team and the Hub Operations team.


About You

Do you have excellent people management skills and experience of coaching, developing and motivating a high performing customer service team? If so, we would love to hear from you.

In addition, we’re also looking for someone with excellent written and oral communication skills and who has the ability to build and maintain effective working relationships, both internally and externally and at a variety of levels. IT literate with knowledge of customer services software, databases and tools, you will have the ability to develop and monitor KPIs, deliver insight-based reporting and recommendations for process and service improvement. With strong project management and organisational skills, you will have the ability to effectively prioritise and manage a busy team and workload and be a creative thinker who can troubleshoot and resolve problems within agreed timeframes. We’d also like you to have financial management experience with a demonstrable ability to set and manage a budget. 

Experience within a professional body, membership or built environment organisation would be beneficial, but is by no means essential.


Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.

We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes and we’ll make sure that you’re constantly learning throughout your time with us.  We hold a Silver Investors in People Award – which we really hope will show you our commitment to this.


Please click here to apply.